We ask that all orders be cancelled by 9am 2 days prior to selected delivery date. For Example if you select Monday as your delivery date, you must cancel on line or call in during business hours to let us know by 9 a.m. on the prior Saturday. Orders for Wednesday must be cancelled by Monday @ 9am, and Orders for Friday must be cancelled by Wednesday @ 9am.
Our meals are sealed to maintain freshness for 3-4 days while refrigerated. We recommend placing the meals you will be consuming in the next 4 days in the fridge, the rest in the freezer and rotate as you are ready to consume. In the freezer the meals are good for up-to 1 month.
Heating is simple. Place your meal in the microwave for 2-3 min on high. The packaging will provide a natural steaming function and provide robust flavor. You may need to increase time to 5-7 min if cooking out of the freezer. You may also remove the cover and place the meal into the oven and bake on 420 degrees for 12-14 min. If frozen, additional time may be needed.
Yes. Some simple changes can be fullfilled but typically our standard menu doesn’t allow for substitutes or customization. However, at the end of the checkout process you are able to simply navigate to the “modification radio button and space” and you can customize your meals here for a small $2/meal fee. Things like requesting a single specific vegetable, requesting no veggies and extra carbs (upto 1cup), requesting no carbs and extra veggies, requesting a specific carb (we will do our best to accomodate, if we can’t we will let you know and can initiate a refund if there is no resolution due to things like seasonality and availability.) .
At Innovative Strength and Conditioning Meals we offer multiple protein options for our customers but unfortunately some of the proteins are a bit higher in cost vs others. The higher cost proteins such as Salmon, Pork, Steak, and Shrimp are considered premium proteins. Adding premium protein meals to your orders will incur a $2-5.50/meal upcharge fee. You can have unlimited amounts of Chicken, Turkey, and Talapia meals in your orders without incurring a premium fee.
Yes, each standard menu item shows the Protein, Carb, and Fat content per meal when you select it.
You can reach us via Live chat or email us at email@example.com. If you reach our voicemail system please either hang-up and email us or leave us a detailed message and we will call you back within 24hrs. We recommend email for the best service as we have dedicated more resources to our email traffic and can usually get a response back within 20 min. Emails sent after business hours will be be addressed the following business day. The same goes for messages left outside of business operating hours.
As you set up your account there are somethings you will want to be sure to identify to help us offer you’re the best service possible. Be sure identify in the notes section any place you would specifically want your delivery placed, or if you would like us to call the number on your account to gain access to your gated community. If you do live in a gated community be sure to also identify your gate code. We are delivering in the early morning hours, and our driver are instructed to call the phone number on file if they do not have a gate code.
Local pick-up and local delivery is available on Mondays, Wednesdays, and Fridays, with the exception of a few holidays. Shipping orders leave our location on the designated delivery date and take 1-2 days to ship to you via FedEx Ground. For local deliveries, our drivers drop-off your order in “Keep-It-Kool” bags between 1:00 AM and 7:00 AM on the morning of delivery. Local pick-ups are available at our location, 2703 5th street suite #6, Sacramento, CA 95818 from 10am to 6pm Monday/Wednesday/Friday. Customer service is important to us and we will make every effort to deliver your meals on the designated delivery date. In the event of unforeseen circumstances, please be assured that will do our best to get your orders to you as soon as possible.
No. All of our meals are prepared fresh and free from preservatives.
Trace amounts of sodium will always be present in certain meats where it is naturally occurring. If we do use sodium we only Himalayan Crystal (Pink) Salt or in some cases light Sea Salt. In certain custom situations we can utilize Salt Substitutes as well.